Refund policy

Effective Date: July 12, 2026

At Dale, we are committed to providing premium nicotine pouch products and an excellent customer experience. Due to the nature of our products and for health and safety reasons, we have established the following Return & Refund Policy.

Returns

Because our nicotine pouch products are consumable, all sales are considered final. We are unable to accept returns or exchanges for products once they have been shipped.

For the safety of all customers, opened, used, or tampered-with nicotine products cannot be returned or refunded under any circumstances.

Please review your order carefully before completing your purchase, including your selected flavors, strengths, quantities, and shipping information.

Order Changes & Cancellations

We begin processing orders as quickly as possible to ensure fast delivery.

If you need to modify or cancel your order, please contact us immediately at michaelarsenault34@gmail.com.

We will do our best to accommodate your request; however, once an order has entered processing or has been shipped, it cannot be changed or canceled.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our products. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

After reviewing your claim, we may offer a replacement product or issue a refund at our discretion.

Shipping Damage

Please inspect your order immediately upon delivery.

If the package appears damaged during transit, retain all original packaging materials and contact our customer support team as soon as possible.

Refunds

Refunds are only issued when:

  • A product is confirmed to be defective.
  • The incorrect product was shipped due to our error.
  • Your order cannot be fulfilled after payment has been accepted.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to post the refund to your account.

Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Opened nicotine products
  • Products used after delivery
  • Orders with incorrect shipping information provided by the customer
  • Delivery delays caused by the shipping carrier
  • Customer preference changes after shipment
  • Products purchased in violation of applicable laws or age restrictions

Age Verification

Dale sells nicotine products exclusively to adults 21 years of age or older.

Orders may be delayed or canceled if age verification cannot be completed.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us:

Dale Customer Support

📧 Email: michaelarsenault34@gmail.com

📍 Business Address:
[Business Address Placeholder]

📦 Return Address:
[Return Warehouse Address Placeholder]

Our customer support team is committed to responding to inquiries as quickly as possible and helping resolve any order-related issues in a fair and timely manner.