Terms of service
Effective Date: July 12, 2026
Welcome to Dale. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or purchase our products.
1. Eligibility
Dale sells nicotine products intended exclusively for adults. By using this website or placing an order, you represent and warrant that:
- You are at least 21 years of age, or the minimum legal age required to purchase nicotine products in your jurisdiction.
- You have the legal capacity to enter into a binding agreement.
- You will not purchase products on behalf of a person who is under the legal purchasing age.
We reserve the right to request age verification at any time and may refuse or cancel any order if we are unable to verify your age.
2. Products
Dale offers nicotine pouch products for adult consumers only.
Product images, descriptions, colors, and packaging displayed on our website are intended for informational purposes. Actual products may vary slightly due to manufacturing updates or display settings.
All products are subject to availability, and we reserve the right to discontinue or modify products without prior notice.
3. Orders
By placing an order, you agree that:
- All information provided is accurate and complete.
- You are authorized to use the selected payment method.
- Your order is subject to acceptance by Dale.
We reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:
- Suspected fraud
- Violation of these Terms
- Pricing or inventory errors
- Inability to verify age or payment information
If your order is canceled after payment has been processed, a refund will be issued to your original payment method.
4. Pricing
All prices are displayed in U.S. Dollars (USD) unless otherwise stated.
Prices are subject to change without notice. We strive to ensure pricing accuracy; however, errors may occasionally occur. If an item is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund.
5. Payment
We accept major credit and debit cards supported in the United States.
Payment must be successfully authorized before an order is processed and shipped.
Dale does not store your complete payment card information. All payment transactions are securely processed through trusted third-party payment providers.
6. Shipping
We currently ship within the United States.
Standard shipping is $4.99, with an estimated delivery time of 4–5 business days after processing.
Delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information. Dale is not responsible for delays or additional charges resulting from incorrect addresses provided by the customer.
7. Returns and Refunds
Customers may request a return within 14 days of delivery for eligible products.
To qualify for a return, products must be:
- Unopened
- Unused
- In their original packaging
For health and safety reasons, opened nicotine products cannot be returned or refunded.
Refunds are processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Please contact us before returning any product:
Email: michaelarsenault34@gmail.com
8. Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has entered the fulfillment or shipping process, it may no longer be canceled.
To request an order cancellation, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests but cannot guarantee cancellation once processing has begun.
9. Age Verification
Because our products contain nicotine, we reserve the right to verify the age of any customer.
We may request:
- Government-issued identification
- Additional verification information
Failure to provide requested information may result in order cancellation.
10. Health Warning
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Our products are intended for adult nicotine users only.
Do not use our products if you are:
- Under 21 years of age
- Pregnant or breastfeeding
- Sensitive or allergic to nicotine
- Advised by a healthcare professional to avoid nicotine
Keep all nicotine products out of the reach of children and pets.
11. Intellectual Property
All content available on the Dale website, including but not limited to text, graphics, logos, product images, icons, designs, and trademarks, is the property of Dale or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Prohibited Uses
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the website's operation or security.
- Use automated systems to scrape or copy website content.
- Purchase products on behalf of individuals who are under the legal purchasing age.
13. Limitation of Liability
To the fullest extent permitted by law, Dale shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the use of our website or products.
Our total liability for any claim shall not exceed the amount paid by you for the applicable order.
14. Disclaimer
Our products are sold for lawful use by adult consumers.
The information provided on this website is for general informational purposes only and should not be considered medical advice.
Always consult a qualified healthcare professional regarding questions about nicotine use.
15. Indemnification
You agree to indemnify and hold harmless Dale, its owners, employees, affiliates, and service providers from any claims, losses, damages, liabilities, or expenses arising from your violation of these Terms or misuse of our website or products.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States and any applicable state laws, without regard to conflict of law principles.
17. Changes to These Terms
We reserve the right to modify or update these Terms of Service at any time.
Changes become effective immediately upon posting on this website.
Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms.
18. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Business Name: Dale
Customer Support Email: michaelarsenault34@gmail.com
