Shipping policy
Effective Date: July 12, 2026
Thank you for shopping with Dale. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Shipping Locations
At this time, Dale ships exclusively within the United States. We do not currently offer international shipping.
Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Please note that during periods of high order volume, product launches, or holidays, processing times may be slightly longer.
Shipping Rates
We offer simple, flat-rate shipping throughout the United States.
- Free Shipping: Orders of $80 or more
- Flat Rate Shipping: $6.99 for all orders under $80
Shipping charges are calculated automatically during checkout.
Estimated Delivery Time
Once your order has been processed, standard shipping generally takes 5–7 business days.
Please note that delivery times are estimates and are not guaranteed. Unexpected delays caused by weather, carrier issues, holidays, or other circumstances beyond our control may affect delivery times.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24 hours to become active after your package has been shipped.
Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
Dale is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at michaelarsenault34@gmail.com. We will do our best to update your order before it ships.
Lost or Delayed Packages
If your package appears to be delayed, we recommend checking the tracking information first.
If your package has been lost in transit or has not arrived within a reasonable timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Damaged Shipments
Please inspect your package upon delivery.
If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged product and packaging
If the issue is confirmed, we will arrange an appropriate resolution, which may include a replacement or refund.
Shipping Restrictions
Dale sells nicotine products intended only for adults 21 years of age or older.
Orders may require age verification before shipment or delivery where required by law.
We reserve the right to refuse or cancel any order that does not comply with applicable federal, state, or local regulations regarding nicotine products.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Dale Customer Support
Email: michaelarsenault34@gmail.com
Business Address: [Business Address Placeholder]
Our team is happy to assist you with any shipping-related questions or concerns.
